kleinerfuchs.io

experience strategy

kleinerfuchs.io

delivers digital projects

70%

of digital transformation projects fail

kleinerfuchs overcomes these odds through proven experience-led delivery, with outputs that are highly predictive in realising success.

we are changing the narrative from a technology-led issue to a

did you know...

50% of project rework is attributed to unclarity

78% of IT believe business is out of sync with project requirements

only 45% of delivered features are utilised by end-users

our solution:
experience strategy!

first we define the ideal future experience, then work backwards with realistic scope and work packages to end up with a prioritised roadmap and delivery plan.

first we define the ideal future experience, then work backwards with realistic scope and work packages to end up with
a prioritised roadmap and delivery plan.

our core competencies

cx design

as customer experience designers, we work across the end-to-end experience looking at all offline and online interactions your audience might have. These touchpoints can include customer-calls, stores, websites, apps or marketing emails. This job is heavily strategic and closer to the business.
‍
#customer journey maps
#personas
#user research
#touchpoints

service design

as service designers, we orchestrate dozen of touchpoints from what the customer sees (front-stage) and what they don’t see (backstage) to provide these services. We deliver a cohesive experience flow by balancing customer and business needs within the whole ecosystem.
‍
#service blueprints
#experience flows
#design workshops
#stakeholder maps

ux design

as UX designers, we focus on creating the best digital experiences on websites and apps. We research user groups to identify their goals, pains, needs and jobs to be done. Based on this we tailor the user experience across various user workflows.
‍
#wireframes
#experience metrics
#interactive prototypes
#usability testing

ui design

as UI designers, we manage the pixels, colours, typography, white space and some interaction magic. Simply put, it’s the aesthetic — wow’ing users through the look and feel of any digital interface.

#high fidelity design
#responsive design
#mockups
#style guides

+41 79 595 13 71
or meet us here most afternoons:
Impact Hub Zürich

Sihlquai 131, 8005 Zurich
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